Cool IT Inc. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, services, and communications.
Information We Collect
We may collect the following types of information:
- Personal Information:
Name, phone number, email address, business name - Service Information:
Details related to your IT support request or inquiry - Communication Data:
Records of phone calls, emails, and SMS messages
related to your request - Technical Information:
IP address, browser type, and website usage data (for
site functionality and analytics)
How We Use Your Information
We use your information to:
- Respond to inquiries and service requests
- Provide IT services and customer support
- Send appointment confirmations and service-related notifications
- Communicate updates related to your request
- Improve our services and website functionality
- Comply with legal and regulatory obligations
SMS Communications (FCC / A2P Compliance)
If you provide your phone number, you consent to receive text messages related to your inquiry or services, including:
- Quote follow-ups
- Appointment confirmations
- Service updates
- Support communications
Message frequency varies.
Message and data rates may apply.
We do not send unsolicited marketing messages via SMS.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.
Information Sharing
We do not sell or rent your personal information.
We may share information only with:
- Trusted service providers necessary to operate our business (e.g., communications platforms)
- Legal authorities if required by law
All partners are required to protect your information.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
Your Rights
You may:
- Request access to your personal information
- Request corrections or deletion of your information
- Opt out of SMS communications at any time
Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy:
📧 Email:Â
📞 Phone:Â
