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Cool IT Inc. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, services, and communications.

Information We Collect

We may collect the following types of information:

  • Personal Information:
    Name, phone number, email address, business name
  • Service Information:
    Details related to your IT support request or inquiry
  • Communication Data:
    Records of phone calls, emails, and SMS messages
    related to your request
  • Technical Information:
    IP address, browser type, and website usage data (for
    site functionality and analytics)

How We Use Your Information

We use your information to:

  • Respond to inquiries and service requests
  • Provide IT services and customer support
  • Send appointment confirmations and service-related notifications
  • Communicate updates related to your request
  • Improve our services and website functionality
  • Comply with legal and regulatory obligations

SMS Communications (FCC / A2P Compliance)

If you provide your phone number, you consent to receive text messages related to your inquiry or services, including:

  • Quote follow-ups
  • Appointment confirmations
  • Service updates
  • Support communications

Message frequency varies.
Message and data rates may apply.
We do not send unsolicited marketing messages via SMS.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

Information Sharing

We do not sell or rent your personal information.

We may share information only with:

  • Trusted service providers necessary to operate our business (e.g., communications platforms)
  • Legal authorities if required by law

All partners are required to protect your information.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.

Your Rights

You may:

  • Request access to your personal information
  • Request corrections or deletion of your information
  • Opt out of SMS communications at any time

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy:

📧 Email: 
📞 Phone: 

Our mission is to provide clear, reliable, and secure IT support without unnecessary complexity.

Technology should work for you—not the other way around

Contact

209 State Highway 121 Bypass, Ste 31, Lewisville, TX 75067